Customer Service Policy

Effective Date: 2023/5/31

1. Customer Support Availability

We are committed to providing exceptional customer service. Our support team is available to assist you during the following hours:

  • Monday to Friday: 9 AM - 5 PM (PST)
  • Holidays: Closed

You can reach us through:

  • Email: contact@apolosign.com
  • Live Chat: Available on our website during support hours

2. Response Time

We aim to respond to all customer inquiries within:

  • Emails: 24 hours on business days
  • Live Chat: Instant during support hours

3. Order Processing and Shipping

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Methods: We offer standard shipping options. Delivery times vary based on your location and selected shipping method.
  • Shipping Confirmation: You will receive a confirmation email with tracking information once your order has shipped.

4. Returns and Exchanges

  • Return Policy: You can return items within 14 days of receiving your order. Items must be unused, in original condition, and with all tags attached.
  • Exchange Policy: Exchanges are accepted within 14 days of purchase for items of equal or lesser value.
  • How to Return/Exchange:
    • Contact our support team at contact@apolosign.com to initiate the process.
    • Fill out the return/exchange form included with your order.
    • Ship the item back to us at [Your Return Address].

5. Refunds

  • Eligibility: Refunds are processed for items that are returned within the 14 day period, in original condition.
  • Processing Time: Refunds are processed within 5-7 business days after we receive the returned item.
  • Refund Method: Refunds will be issued to the original payment method.

6. Order Cancellations

  • Cancellation Policy: Orders can be canceled within 1 hour of purchase. After this time, the order will have been processed and cannot be canceled.
  • How to Cancel: Contact our support team immediately at contact@apolosign.com with your order number.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact our support team at contact@apolosign.com within 48 hours of receiving the item.
  • Provide your order number and a photo of the damaged or defective product.
  • We will arrange for a replacement or refund as per your preference.

8. Privacy and Security

  • Data Protection: Your personal information is secure with us. We do not share your information with third parties without your consent.
  • Secure Transactions: All transactions are processed through secure payment gateways.

9. Customer Feedback

We value your feedback and strive to improve our services. Please feel free to share your experiences or suggestions with us at contact@apolosign.com.

Note: This policy is subject to change without notice. Please check our website for the most current version.